INFIDEL COLLECTIVE — FAQ
ORDERS & SHIPPING
How long does shipping take?
Most orders are processed in a few business days and shipped shortly after. You’ll receive tracking as soon as it’s available.
Do you offer free shipping?
Free standard shipping is available on qualifying orders (see banner at top of site for current threshold).
Do you ship internationally?
Currently we focus on U.S. orders. If that changes, we’ll announce it.
RETURNS & REFUNDS
What’s your return policy?
You’ve got 30 days from delivery to request a refund.
Items must be unworn and unwashed.
No restocking fees. No corporate hoops.
We may ask for a photo instead of requiring the item to be shipped back.
Do I have to send the item back?
Not always. In many cases, a photo will do. If it’s still wearable, we encourage you to pass it to someone who would actually rock it.
When will I get my refund?
Refunds are issued back to your original payment method after review.
Do you offer exchanges?
If you ordered the wrong size, contact us. We’ll walk you through the fastest solution.
THE FAFO GUARANTEE
What is the FAFO Guarantee?
It’s our Freedom Ain’t Fragile Oath.
After the 30-day return window, your gear is still backed for early manufacturing defects.
If something fails early, email us with your order number and a photo. We handle it like brothers - who get along.
What’s covered under the Oath?
• Early print cracking or peeling
• Stitching defects
• Manufacturing flaws
What’s not covered?
• Lost or stolen items
• Normal long-term wear
• Custom pieces (case-by-case)
PRODUCTS & FIT
What blanks do you use?
We prioritize comfort-first garments — soft, breathable, and wearable right out of the bag.
How do I know what size to order?
Check the size guide on each product page. If you’re between sizes, reach out — we’ll help you lock it in.
Are your designs printed or embroidered?
Most tees and hoodies are professionally printed. Most trucker hats, beanies and ball caps are embroidered.
DISCOUNT CODES & PROMOTIONS
Do you offer discount codes?
We don’t run constant blanket discounts.
Subscribers and select partners may receive limited offers from time to time.
Can I combine discount codes?
Only one code per order.
COMMUNITY
Why “Infidel”?
It’s a word reclaimed. A badge of independence. A signal that you don’t bow — and you don’t stand alone.